1st Edition This book makes a business case for a new inclusive model of human resource development, driven by the demands of increasingly diverse workplaces and continuing expansion of the global economy. It demonstrates that people who succeed often acquire their t

1st Edition This book gives step-by-step solutions to sensible questions such as, ‘What exactly is in a strategic plan?’ and ‘How do you do risk assessment?’ This book is not a once-only read, it will become your business bible - to be used in anger from day one and

1st Edition The book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox--a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, and

1st Edition Performance-Driven CRM shows you how to apply a balanced scorecard approach to your customer care initiatives. It gives you the tools and techniques to measure and monitor, not for control purposes, but to help you make your vision of CRM a reality.

1st Edition Driving through blizzards, deserts, epidemics and war zones Jim Rogers completed the journey against the odds. Along the way he makes illuminating discoveries about the economies of each country, including their bureaucratic set up, global markets and inv

1st Edition Simon demystifies the jargon, rules, and tax consequences of stock options. He provides a realistic picture of what to expect from your options, and he helps you see past the hype to understand what your employer is really offering.

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1st Edition Strategic Planning for Dummies is for business owners and entrepreneurs who seek to build and sustain a competitive edge, set up an ongoing process for market assessment and trend analysis, and develop a vision for future growth. It includes guidance in e

1st Edition The business world has changed beyond all recognition in recent years. New skills, insights, tools, technologies and best practice have emerged. The Capstone Encyclopedia of Business brings all of this progress together, distilling the facts and essential

1st Edition The Management Bible offers in-depth coverage of the entire range of essential topics for today’s managers and supervisors—from beginners to seasoned veterans—and includes practical, effective solutions for the everyday problems every manager faces. In ad