Professional Management of Housekeeping Operations - Hardcover

The Most Comprehensive Reference for Housekeeping Operations—Revised and Updated

Now in its fifth edition, Professional Management of Housekeeping Operations is the definitive guide to applying management principles to the housekeeping profession. Comprehensive in scope, the book covers such areas as management theory, employee relations, ethics, materials planning, operational planning, facility planning, and other topics that pertain to running a successful housekeeping operation.

From selecting a doormat, to the best mop system for cleaning a bathroom, to interviewing potential employees, Professional Management of Housekeeping Operations, Fifth Edition offers detailed information on the best practices that optimize budgets, keep up the highest standards, and create a safe and healthy environment for guests and employees. The ins and outs of both initiating a housekeeping operation and its ongoing management are covered in detail. Enriched with more than 300 photos and illustrations, this Fifth Edition also provides a complete discussion of planning, organizing, and staffing a winning housekeeping operation, including workloads, scheduling, and promoting teamwork.

Revised and updated to reflect the latest developments in the hospitality industry, this Fifth Edition includes:

• Expanded focus on environmental trends affecting housekeeping, including Green Tips sidebars—practical hints for environment-friendly cleaning methods and products

• New Pitfalls in Housekeeping case studies, to stimulate the analytical problem-solving abilities and illustrate the "do's and don'ts" related to housekeeping industry functions

• New Ethical Dilemmas case studies pertaining to ethical issues and concerns facing personnel in the housekeeping department

• Expanded Conclusions show the interconnected nature of the material presented in the chapter with other chapters

• Thought-provoking questions, which have been added to the Executive Profiles so that readers may more closely identify with professionals in the industry and their management practices

For students in hotel and restaurant management and professionals seeking to enhance their management capacities, this book continues to be an indispensable resource for leading a winning housekeeping operation in any establishment, from the smallest bed-and-breakfast to the largest luxury resort.

Thomas J.A. Jones is an Associate Professor in the Hotel Management Department of the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.